Paula Waldron
My new sectional creaked when you sat down. I looked up all the info, then went through the web site to contact Creative Concepts directly. My sales person Tom texted me within 24 hours and customer service had a repair person at the house within 2 days. He quickly diagnosed and repaired the problem, which meant taking the bottom fabric partially off to find a cracked support which he replaced the same day. What great service! Thanks for putting your customers first!