This review is created from a Customer Service Call.
Gail Oterson purchased a Hooker power recliner. The back ‘panel’ had a crease in it—she was told that the crease would eventually ‘flatten’ out. Tom K *she specifically mentioned he was not her designer, overheard this and said he would come out and lightly steam the crease.
She said it was a ‘perfect fix’.
Mrs. Oterson was so impressed that another designer would speak out and volunteer to come out and work out a solution to an issue…