Creative Concepts

So glad we made the decision to walk into Creative Concepts. A gentleman named Tom approached us and ask if he could help us look for anything. After a few minutes and several questions we left because of another appointment. We told him we would be back in a couple of days. We returned and to our amazement Tom had picked out the perfect combination of items for our revamping project. He came to our house and soon learned our personalities!
We ordered our furniture and rug today.
Thanks to Creative Concepts and especially Tom for making this endeavor a very pleasant one !!

This review is created from a Customer Service Call.

Gail Oterson purchased a Hooker power recliner.   The back ‘panel’ had a crease in it—she was told that the crease would eventually ‘flatten’ out.   Tom K *she specifically mentioned he was not her designer, overheard this and said he would come out and lightly steam the crease.

She said it was a ‘perfect fix’.

Mrs. Oterson was so impressed that another designer would speak out and volunteer to come out and work out a solution to an issue…

Tom, Our experience with Tom was delightful. He was patient and knowledgeable. We’ll be shopping at Creative Concepts again. In the meantime we’ll be sure to refer our neighbors, friends and family.

My new sectional creaked when you sat down. I looked up all the info, then went through the web site to contact Creative Concepts directly. My sales person Tom texted me within 24 hours and customer service had a repair person at the house within 2 days. He quickly diagnosed and repaired the problem, which meant taking the bottom fabric partially off to find a cracked support which he replaced the same day. What great service! Thanks for putting your customers first!

Tom went above and beyond assisting with the size, material, and constructive recommendations. By taking a material sample home, I was able to feel confident in the choice made. Thank you Tom for your patience and excellent advice. It looks great.
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Twenty-five years ago, we decorated our condo at Sea Colony working with Craig at Creative Concepts. The process was seamless the result was amazing. Recently we redecorated a child’s bedroom, and Tom was extremely helpful- once again, easy with a perfect outcome. The furniture is beautiful and perfect for the space, and it came when Tom had predicted. The delivery team was highly professional.
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